Q:How important is safety? Are your vehicles insured?
A: Our reliable fleet of charter buses, vans, and SUVs are top-of-the-line and well maintained. They are insured and receive a SATISFACTORY rating from the Georgia Department of Transportation. Our professional drivers know the region well and are certified by the National Safety Council.
Q:What is your cancellation policy?
A: Every customer who reserves a vehicle with We Care Charters receives a confirmation in writing and our service contract, which explains our terms and conditions. The contract is legal and binding and is designed for your protection and ours. Feel free to ask for clarification on any point in the contract prior to signing.
Q:Is a deposit required?
A: Deposits are determined by the cost and availability of vehicles. The amount of the deposit and its due date will be outlined in your contract. If you have questions or concerns about a deposit, our Account Executive will work with you toward a mutually pleasing arrangement.
Q:Is smoking permitted in your vehicles?
A: For the benefit of all guests, smoking is not allowed in any of our vehicles. However, our drivers will stop as often as the group determines is needful for whatever needs may arise.
Q:Can we have alcohol in your vehicles?
A: Alcohol may be brought aboard certain vehicles at the driver’s discretion. He/she may be subject to a fine if there are open containers of alcohol in the vehicle. There may also be extra charges if additional cleaning of the vehicle is required. Feel free to ask your Account Executive which vehicles/drivers allow alcohol.
Q:What forms of payment do you accept?
A: We Care Charters accepts personal or company checks for deposits and final payment – as long as the date of service is not within ten days of the check’s issue date. We also accept VISA, MasterCard, Discover, and American Express. Be sure to check with your Account Executive as not all charters can be paid by credit card and some limit the amount that will be accepted by credit card.
Q:Why do two or three charges appear on my credit card statement?
A:Deposits charged to a credit card are charged before service. If the balance is paid by credit card after service, it will appear as a separate charge on your statement. Also, for security purposes, We Care Charters has floor limits. This means a large total due may be split between two charges. Feel free to contact our billing department between 8:00am and 4:00pm Monday through Friday EST with any billing questions.
Q:Do you offer discounted rates to non-profit organizations?
A: We Care Charters will work to offer the lowest possible rates to non-profit organizations. Be sure to let us know in advance your non-profit/501(c)3 status.
Q:Who should I contact in case of emergency during the trip?
A: Within 48 hours prior to your chartered service, you will receive driver contact information (via phone or e-mail). These will allow you to confirm and receive minute-to-minute updates if needed.
Q:Is the driver’s gratuity included in the bill?
A: Your contract will indicate whether a driver’s gratuity is included. If the gratuity appears, it will be a minimum amount. Additional gratuity based on service is standard practice; tips should be $1-2 per person per day above any included gratuity. A gratuity is always at the discretion of the customer.
Q:Can I inspect the vehicle prior to service?
A: Once a vehicle is contracted and the deposit paid, you may request to visit our facilities for a pre-service vehicle inspection. Please remember that schedules may require a certain vehicle’s use; we cannot guarantee that the vehicle you see will be the specific vehicle used for your trip. Our reliable fleet of charter buses, vans and SUVs are top-of-the-line and well maintained. Your contract will indicate the details and vehicles associated with your charter.
Q:Who should I contact if should have a service related issue?
A: Contact us as soon as possible for any issues. Our service team will work to resolve the issue. We can be reached at 770-907-7777 and info@wecarecharters.com.
Q:How far in advance should I reserve a vehicle/charter bus?
A: We recommend that you make a reservation as soon as possible. Weekends and summer months are our busiest times. An early reservation can save you money as prices are subject to change.
Q:What if I receive a lower quote from another service?
A: While We Care Charters will work to match or beat competitor prices, remember that we pride ourselves on our superior service, safety, and reliability. Companies with older vehicles and less stringent standards may be able to offer a better rate, but we feel that newer, well-maintained vehicles, experienced drivers, and professional service should never be skimped on.
